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  • Do you offer payment plans?
    We sure do! We are happy to offer 2, 3, 6 and 12 month payment plans with the use of any credit card. Please email celeste@chanellejefferson.com to set up your payment plan.
  • How do I set up a payment plan?
    For prints: Payment plan options can be selected at checkout. Original Artwork: To set up a payment plan for an original artwork, please email: celeste@chanellejefferson.com.
  • Do you ship worldwide?
    Yes! We ship to whatever corner of the world you’re in.
  • Is shipping included?
    Archival PRINTS include free worldwide shipping. Originals: Shipping is not included within the price of your original artwork. We invoice you for shipping after your purchase has been made, based on your location.
  • How much does shipping cost?
    Shipping typically costs $200 - $400 cad. Please understand that this is an estimate and may change based on your location. For a more accurate estimate, please email: celeste@chanellejefferson.com with your mailing address.
  • How long does it take to ship the artwork?
    Please allow 14-21 days for prints, originals and books to be shipped.
  • Will I receive tracking?
    Yes! Once your artwork has been shipped, you'll receive a tracking code via email.
  • What if my artwork is damaged during shipping?
    Please let us know within 48 hours after delivery so that we can quickly find a solution. After 48 hours, we are unable to replace, fix or be held responsible for damages.
  • Are the artworks framed?
    Framing is an additional cost for prints and originals.
  • Does my artwork come with a certificate?
    All original artworks come with a certificate of authenticity which can also be used for insurance purposes.
  • Can I use my artwork as a tax deduction?
    Yes! Did you know, all Canadian art can be used as a tax write-off? Just make sure to have your receipt.
  • Can I see the artwork in person first?
    We would love to have you visit the studio to view original artwork. Please email: celeste@chanellejefferson.com to arrange a studio visit in Lunenburg.
  • How and where should I hang my artwork?
    All of our artworks are equipped with an easy to hang, wall safe, wire. Please ensure your artwork is not hanging in direct light, in a high humidity washroom, over a cooking surface or wood stove.
  • How can I best ensure that my artwork lasts longer than me?
    Make sure your artwork isn’t hanging in direct sunlight, a high humidity bathroom, over a cooking area or wood stove.
  • Are artworks archival?
    Prints: All prints are archival. They are created using museum-grade inks and printed on 100% cotton paper. All framing is acid-free and museum quality. Originals: Chanelle uses archival materials, acid-free framing, fixative and UV spray protectant. Please understand that although we do everything in our power to ensure your artwork has a long life, artworks can fade or change over time if hung in the wrong locations.
  • Are artworks refundable?
    All Original Artwork, Commissions and Framed Prints are non-refundable. ​ Rolled prints are refundable if and only if the condition of the print is the same as shipped, once returned. The collector is responsible for all fees in returning the artwork. Once we determine if the print is in the original condition, a refund will be processed. ​ If artwork arrives damaged, collectors have 3 business days after delivery to contact us at: celeste@chanellejefferson.com for a replacement. After 3 business days, Chanelle Jefferson is no longer liable or responsible for the replacement of the artwork.
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